At Off the Grain, we have our customers’ best interests at the forefront of what we do. It is for that reason that we like to be open and transparent about our costs. We don’t make any profit from delivering our handcrafted items and have chosen to charge for delivery and returns, rather than hiding it in the price of our items.
Off the Grain are able to offer delivery within mainland UK and also to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man and Scottish Islands. If you live outside of this area, then please get in touch and one of our team will be happy to provide a quote for delivery to your area. Please contact customer services on firstname.lastname@example.org
Outside Mainland UK
This applies to items sent to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man & Scottish Islands.
Jersey Goods & Services Tax
The Jersey Customs Authority imposes a Goods and Services Tax (GST) on all items imported from the UK with a value of over £240 (please note that this includes delivery). If you are ordering from Jersey, then please be aware. More information can be found on the Jersey Government website.
If you live abroad, we are happy to assist you in ordering from Off the Grain. Parcel weight and dimensions will be needed in order to process a quote. Please email email@example.com
to arrange a quote.
Collection from Warehouse
Orders can be collected from our workshop in Halifax- West Yorkshire, by prior arrangement. Collections can take place between Monday to Saturday 12.30pm-6pm.
To arrange collection from our Workshop, then please contact customer services at firstname.lastname@example.org
If collecting from our workshop, you will not be charged for delivery. Our customer service team will provide you with the address for collection.