FAQ

How do I place an order?

You can place an order with Off the Grain, online 24 hours a day, 7 days a week. If you are looking for a bespoke order, then please email info@offthegrain.co.uk and one of our friendly staff will be happy to discuss this with you.

I like one of your products but need a different size, is that something you can do?

Off The Grain offers customers the ability to have any of our items designed and made to order. Whether you need a box with a different capacity or size, or prefer one of our tables to be made from an alternative type of wood, we’ll be pleased to create it for you. If you have specific design ideas of your own, we are able to offer customers the opportunity to design their own furniture.

For more information and a free, no-obligation quotation, send us an email to info@offthegrain.co.uk or fill in the form on our Contact page.

Do you have a showroom?

No, Off the Grain does not have a showroom. The main reason is that not having a showroom allows us to keep our costs lower, passing the benefits on to you. We welcome potential customers to visit our workshop to discuss a project or to take a look at any work in progress at that time. Please email info@offthegrain.co.uk to arrange a visit.

How long will it take for my item to arrive?

As all of our furniture is handcrafted and made to order customers can expect 2-4 weeks from receipt of payment. For Bespoke orders our lead time depends on the work load and the size of the project but we expect around 3-5 weeks. If you need an item for a specific deadline, please email info@offthegrain.co.uk.